Can't Join Family Group (Region/Country Mismatch)

If Google Family shows “You are not in the same country/region” when joining, follow the steps below to fix your account region.

Problem: Can't Join Family Group

The message indicates your account is not in the same country/region as the inviter, so you cannot join.

PC Problem

Step 1: Check your Google Play country/regionOpen link

Scroll to the bottom of the page. The country/region shown at the bottom-right is your current Google Play region.

PC Play Region

Step 2: Open Google Payments settings and confirm the countryOpen settings

Make sure you're signed in to the correct account, then check the country/region in your payment profile.

PC Payments Country

Step 3: Check if there are multiple payment profiles (different countries)

Click the dropdown menu at the top-right. If you see multiple profiles with different countries, your account region may be mixed.

PC Multi Profiles

Step 4: Delete the incorrect country payment profile

Select the wrong country profile, scroll down, and click “Delete payments profile”.

PC Delete Profile

Done

After deleting, refresh your Google Play region (it may take some time), then click the invite link again to join the family group.